Ordering & Payments

Registration

You must be registered to order with Zennor Vélo. If you have previously registered and forgotten your password click here.

Secure Payment Processing
All payments made on the Zennor Vélo website are encrypted using secure technology and your card details are not retained or visible to Zennor Vélo employees.

Payment Types
Zennor Vélo accepts the following payment methods.

Promotional Codes and Gift Vouchers
If you are using a promotional code please enter it in the promotional code box on the basket page. The discount will automatically be calculated. Promotional codes are for one time use only and may not be used in separate orders or applied to different products in the case of an exchange.

If you have a gift voucher please enter in the checkout page and it will automatically calculate your discount. Once purchased gift vouchers are non-refundable.

Errors and Omissions
In the case of errors or omissions on the website Zennor Vélo reserve the right to refund your order prior to the goods being despatched.

Zennor Vélo reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

Every care has been taken to ensure that the descriptions and specifications of Zennor Vélo products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

Order Confirmation
You will receive an email to confirm successful payment. If you have a problem processing your payment online or are not certain if your payment was successful please email mail@zennorvelo.com.

Prices
Prices are quoted in UK Sterling. Local import duties may be payable by the recipient on receipt of the order.

Out of Stock Product and Pre-Orders
It is not possible to place an order for an out of stock product or pre-order new lines. You can however express your interest in an item that is not available by using the inform me button on the product page. You will then receive an email as soon as the item becomes available in your chosen size and colour.

Amending or Cancelling an Order
If you have any concerns about an order you've already placed please email mail@zennorvelo.com but please note that once an order has been placed Zennor Vélo are unable to cancel or amend it. Please use our free returns policy to return any unwanted items for an exchange or refund.

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Zennor Vélo Order & Payments Policy
Last updated: May 2020